According to your description, the decision you obtained seems to become a fraud. Telus takes customer stability extremely critically, and we want to guarantee you of the subsequent:
I won't go into depth regarding my own annoyance and anger. Suffice it to claim that just after several several hours around the mobile phone, with a few really handy individuals, and visits to many Telus stores, I succeeded in returning the unit and cancelling the account.
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Good day RoHo_ and thanks for your time, our workforce might be satisfied to consider this along with you. We'll have to have additional information relating to your account so we are going to ship you A personal message Soon, thanks!
Have you tried out using the net Chat? Go surfing to My TELUS and the the Chat icon will likely be for the lower proper with the window. Answer the questions about what type of aid you require then keep replying towards the bot with "I want to speak to someone" until eventually the bot presents up and passes the Chat to anyone.
I'm seeking the phone number to phone to talk into a consultant and asking yourself if they can be found in the weekend. I need to make payment arrangements and attempted to on chat, on the other hand they informed me I need to contact.
I too are already hoodwinked into signing up with them - cell, internet and home safety. Was told my cellular will never improve if I enhance (Phony, which I must have regarded greater even so the rep stored insisting following asking quite a few moments). Property safety is simply not essential for me, though the worsted Component of it is the fact It can be genuinely not something which is trustworthy. My lock that is purported to unlock having a passcode refuses to operate. The installer arrived back again to fix it nonetheless it worked twice following he reset it then not given that. Then In the event the internet goes out it really is ineffective, so far as I can see It is offline then.
I just bought the identical contact. She stated her title was Jennifer Smith (she experienced a thick accent. appropriate!) and experienced our telus acct number. She explained she'd update the koodo mobile acct along with the telus property service account for any loyalty bonus. She questioned for a $twenty a single time set up rate.
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I invest about $4500 a calendar year with Telus. In January I obtained an out of doors digital camera for $seven/month but regretted it and wanted to return it. It absolutely was new within the box - only plugged in to check it. After a several hours waiting around on the phone I realized that there is a $340 price to terminate. That may be a whole lot for a $50 digicam. I pleaded Using the agent to waive the fee because I'm a loyal customer for therefore extended. He said a manager will get in touch with to discuss. Nobody termed back. Per month afterwards I tried again. Ultimately, in April, right after eight hrs around the cellphone about this challenge as many as that point, I gave Telus customer service my ultimatum… waive the superior cancellation price or I terminate all the services with Telus and go elsewhere. No. So, I cancelled everything. A disgrace, due to the fact I have never experienced one situation While using the TV, internet, or cell phones and liked Telus… for over fourteen years. Though the $seven cost persisted. Sigh. Extra hrs over the cellphone. Why Is that this the only real way to communicate? It is so annoying along with a colossal waste of time.
Only form the small print of one's inquiry inside a information and it will be sent to the human agent. Messaging here is asynchronous (non-Reside), so you're able to shut the application or go regarding your working day even though the agent performs in direction of acquiring you a resolution.
Most definately a scam. Just obtained off the cellphone with the true telus they usually assisted me safe my account.
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I have created a number of mobile phone calls, I have clicked on "Alternatively, you are able to Get in touch with our TELUS Management Workforce in this article". done the shape, without any response, and done A different sort on MyTelus and likewise go no response.
Then You begin to complain you ended up promised stuff not included in the legit products. Considering the fact that your individual info was used to increase this on your account, How will you win when explained to we didn't offer you that. It will eventually appear like you personally subscribed.